At Bohemia Galore, every piece is handcrafted with care and attention to detail, and many items are custom-made to your specifications. Because of the personalized nature of these creations, we have the following policy:
Custom and Handmade Items
- Custom or personalized orders cannot be canceled or refunded once production has begun.
- Each piece is unique, and minor variations in color, size, or design may occur due to the handmade process.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of receipt with photos and a description of the issue.
- We will work with you to repair, replace, or offer store credit for the affected item at our discretion.
Order Changes
- Changes to custom orders must be requested within 24 hours after purchase. Requests submitted after production begins may not be accommodated.
Shipping & Returns
- Shipping times are estimated; delays may occur due to factors beyond our control.
- Returns for non-custom items are evaluated on a case-by-case basis. Please contact us to discuss your situation.